Achievements

•  One Window service facility at each Sub-Division

•  Establishment of Computerized Customer Service Centers in each Circle

•  Establishment of Mobile Customer Service to facilitate installments and correction of the bills

•  Central Chief Executive Customer Service Center

•  Restructuring of Circles, Divisions and Sub Divisions

•  Positioning of Field offices near geographic centers of their jurisdiction and co-location of XEN & RO offices

•  Printing of 12 months billing detail on bill

•  Well defined and uniform policy for detection bills

•  Enhanced allocation for Development and Maintenance

•  More branches of scheduled banks and post offices authorized to collect bills

•  Establishment of Model Sub-Divisions

•  Restructuring of Stores to ensure prompt availability

•  Establishment of Marketing Cell and Task Force at PESCO HQ to facilitate industrial/commercial/tube-well consumers

•  Frequent Open Forums for employees for redressal of their problems

•  Open Kutcheries by Field Officers